Product Questions
Q: Will this lipstick dry out my lips?
A: Our lipstick formula contains moisturizing ingredients. We suggest prepping lips with lip balm before application for extra comfort. If you have very dry lips, exfoliate gently first.
Q: Is the lipstick long-lasting? Does it transfer easily?
A: It stays on well through meals and drinks; some light transfer is normal. Blot with tissue after applying to cut down transfer.
Q: Can this eyeshadow stay put on oily eyelids?
A: For oily lids, use an eyeshadow primer first. It will boost wear time and prevent creasing.
Q: Is the eyeshadow pigment strong? Is it easy for beginners?
A: It has buildable pigment. Apply a small amount at first, you can layer more for deeper color, perfect for newbies.
Q: Is this mascara waterproof?
A: We have both waterproof and non-waterproof versions. The waterproof one needs oil-based makeup remover to take off gently.
Order & Cancellation
Q: Can I cancel my order and get a full refund?
A: You may cancel your order and receive a full refund free of charge before your items enter production or are shipped. Once your package has been dispatched from our warehouse, order cancellation requests will no longer be accepted.
Q: How long does it take to process my order?
A: Orders are typically processed within 1‑3 business days after successful payment confirmation for product production, packaging and shipment preparation. Order processing is suspended during weekends and statutory public holidays. Any pending orders held over holidays will resume processing on the next available business day. Processing time does not include shipping transit time, customs clearance procedures, or unexpected logistics delays beyond our control.
Shipping
Q: Where will my package ship from?
A: To ensure efficient delivery and sufficient inventory supply, your order may be fulfilled and shipped from our partner facilities located in China, Hong Kong, the United States, or other eligible regions, subject to real-time inventory availability and your final delivery destination. Different fulfillment locations will not affect product quality, official pricing, or your legitimate order and consumer rights.
Q: Do you offer free shipping?
A: Free standard shipping applies to all orders of US$50 and above. Orders under US$50 will be charged a flat shipping rate of US$4.99. Shipping fees will be displayed at checkout before payment confirmation.
Q: How long is the estimated delivery time?
A: Estimated delivery time refers to the transit period after order dispatch, excluding pre-ship processing time, customs inspection hold-ups, extreme weather impacts, carrier schedule adjustments and other unforeseen logistics delays:
- North America: 7‑15 business days
- Europe: 8‑18 business days
- Asia: 5‑12 business days
- Other regions: 10‑25 business days
Q: What if my package is lost or delivered to the wrong address?
A: If non-delivery, return, parcel delay or loss occurs due to incorrect, incomplete or invalid address information provided by you, we will cooperate with you and assist in tracing the parcel. After official verification by the logistics carrier confirming that the parcel is truly lost in transit or incorrectly delivered due to carrier operational errors, we will provide reasonable and effective solutions, including free product reshipment or full order refund, according to the specific situation of your order.
Return & Refund
Q: What is your return window?
A: You must submit your return application within 30 calendar days after you receive your parcel.
Q: What are the return requirements?
A: Full-size (main) products must remain unopened, unused and unswatched to qualify for a return. Once the full-size product seal is broken, it will no longer be eligible for return. Complimentary trial-size / sample-size products may be opened and tested for evaluation purposes, and opening samples will not affect the return eligibility of your unopened full-size items. Products must be returned with their original, intact packaging, free of scratches, stains or damage.
Q: Are there any non-returnable items?
A: For hygiene and safety purposes, liquid makeup, cream cosmetics, face masks and lip gloss cannot be returned once their full-size packaging has been opened.
Q: Who pays for return shipping?
A: Change-of-mind return (customer-initiated personal reason): The customer bears the return shipping cost. Customers are liable for at most one-time shipping fee for the return shipment. No restocking fee will be applied for eligible returns. Defective / damaged / incorrect item (our error): We will cover all return shipping costs.
Q: How do I submit a return application?
A: 1. Submit your return application by emailing our customer support at service@weishian.com. 2. Provide your valid purchase order information for verification. 3. Await our customer service reply containing the designated return warehouse address. 4. Securely package your product and ship it to the provided return address.
Important: Do not send returned goods directly to our raw-material manufacturer. Only use the return warehouse address supplied by our support team.
Q: How long will it take to get my refund after you receive my returned goods?
A: Upon receipt and inspection of your returned goods, you will receive a notification confirming receipt status. We will confirm refund approval or rejection within 3 working days after inspection. If approved, the full payment will be refunded to your original payment account. Refund arrival time depends on your payment institution’s processing cycle, generally 3‑10 working days.
Q: I was told my refund is approved but haven’t received the money yet. What should I do?
A: 1. Check your bank account balance first. 2. Contact your card-issuing bank or payment platform to check the refund processing progress. 3. Email our customer support at service@weishian.com for assistance in tracking your refund record.
Support & Company Info
Q: What is your customer service email and business hours?
A: Support Email: service@weishian.com Contact Phone: 19131412478 Business Hours: Monday to Friday: 9:00 AM‑5:00 PM
Q: Who operates this website?
A: This official website is operated by Shenzhen Rongsheng Hengxin Network Technology Co., Ltd. Registered Address: Unit 1, Room 513, Software Building, No. 9 Gaoxin Middle 1st Road, Maling Community, Yuehai Subdistrict, Nanshan District, Shenzhen, China